Student Area

🔐 Reset Your Password

If you have not received your password via email, please follow these steps:

1. Go to the Moodle student portal.
2. Click on the “Forgot your password?” link.
3. Enter the email address associated with your student account.
4. Check your inbox for a link to set a new password.

Once you receive the email, follow the instructions to successfully reset your password.

🚨 If you encounter any issues, please contact our support team at
support@livingwater.education.

📱 How to Access Moodle Using the Mobile App

Step 1: Download the Moodle App

For iOS Devices (iPhone/iPad):

• Open the App Store.
• Search for Moodle and install it.
• Or click below:
  
  
  

For Android Devices:

• Open the Google Play Store.
• Search for Moodle and install it.
• Or click below:
  
  
  

Step 2: Configure the Moodle App

• Open the Moodle app.
• Tap “Add a site” or “Enter the site URL”.
• Enter: https://portalstudent.nwpts.info/
• Tap Add or Save.

Step 3: Log In to Moodle

• Select the portal you added.
• Enter your username and password.
• Tap Log in.
• Optional: Access your profile from the top-right icon to review your information.

Step 4: Navigate the Moodle Portal

• Access your enrolled courses on the home screen.
• Use Forums to engage in discussions.
• Check Activities to complete assignments and quizzes.
• Enable notifications to stay updated.

Step 5: Troubleshooting Common Issues

• Login Issues: Double-check the URL and your login credentials.
• Sync Problems: Ensure your device is connected to the internet.
• Outdated App: Visit your app store to install the latest version.

Need Help?

If you need support, contact us at
support@livingwater.education
or explore the Help section within the app.

📘 Welcome to Moodle

This guide will show you how to quickly and easily choose and enroll in a course on the Living Water University Moodle platform.

Step 1: Access the Moodle Portal

• Open your web browser on your computer or mobile device.
• Go to https://portalstudent.nwpts.info
• Enter your username and password.
• Click Log in to access the portal.

Step 2: Navigate to the Courses Page

• After logging in, you’ll land on the Moodle homepage.
• Look for My courses or All courses in the menu.
• If needed, click Site home or Homepage to explore course categories.

Step 3: Choose a Course

• Click on the course title that interests you.
• Read the course description, objectives, and prerequisites (if any).
• If it fits your interest and level, proceed to enrollment.

Step 4: Enroll in the Course

• Click the Enroll me in this course or Enroll button.
• If prompted, enter the enrollment key provided by the instructor.
• Click Enroll me to confirm.

Step 5: Access the Course

• You will be redirected to the course page after enrollment.
• Start exploring modules, topics, and assignments.
• Follow the course instructions and participate in forums and activities.

Step 6: Manage Your Courses

• Return to the homepage and check the My courses section.
• All enrolled courses will be listed here.
• You may enroll in more courses or unenroll (if allowed) using the same steps.

Final Tips

• Turn on notifications to receive alerts about new content and deadlines.
• Need help? Contact our support team at
  support@livingwater.education.

🚫 Having Trouble Accessing the Student Portal?

If you encounter any issues while trying to access the student portal, please follow the steps below to resolve the problem:

Step 1: Check Your Internet Connection

• Ensure You Are Connected: Check your Wi-Fi or data connection for stability.
• Test Your Connection: Try accessing other websites or apps to confirm internet availability.

Step 2: Verify Your Login Credentials

• Double-Check Your Username and Password: Ensure accuracy, including case sensitivity and no extra spaces.
• Reset Your Password: Use the “Forgot your password?” link on the login page if needed.

Step 3: Clear Browser Cache

• Clear Cache and Cookies: Stored data can sometimes interfere with login. Clear your browser cache and cookies.
• Try a Different Browser: Use another browser or open a private/incognito window.

Step 4: Contact Support

If you’re still unable to access the portal, please contact our support team by email:

• Email: support@livingwater.education
• Include the following in your message:
  
  • Your Full Name: As registered in the system.
  • Student ID: If applicable.
  • Description of the Issue: Be specific, and include any error messages.

Step 5: Follow Up

• Check Your Email: Wait for a response from the support team. Follow any instructions provided.
• Further Assistance: If the issue persists, reply to the support email or request additional help.

📬 Not Receiving Emails from Moodle?

We want to ensure that you receive all important communications from our Moodle system. If you haven’t received our emails, please follow the steps below:

1. Check Your Junk/Spam Folder

• Emails from our system might be redirected to your Junk or Spam folder.
• Open your email account and check your Junk/Spam folder for any recent messages.

2. Mark the Email as “Not Spam”

• If you find an email from us in your spam folder, mark it as “Not Spam” or “Not Junk”.
• This helps ensure that future emails arrive directly in your inbox.

3. Add Our Email Address to Your Contacts

• To avoid future delivery issues, add our sending address to your contact list.
• Our primary sending email address is: no-reply@livingwater.education

4. Contact Support

• If you still do not receive our emails after completing the steps above, contact our support team.
• Send an email to:
  support@livingwater.education
• Please include:
  
  • Your Full Name
  • A brief description of the issue, including when you expected to receive an email.

🎓 Basic Guide to Using Moodle

1. Accessing Moodle

• Open your browser and go to the Moodle site:
  portalstudent.nwpts.info
• Log in using the username and password provided by the institution.

2. Navigating the Platform

• Once logged in, you will be taken to the dashboard.
• The dashboard displays the courses you’re enrolled in. Click a course to access its content.

3. Accessing Course Materials

• Inside each course, content is organized by weeks or topics.
• Click on a section to view files, links, videos, and learning activities.

4. Participating in Activities

• Activities may include forums, quizzes, and assignments.
• Select the activity and follow the on-screen instructions to complete and submit your work.

5. Submitting Assignments

• Go to the course’s Assignments section.
• Click Add Assignment, then upload your file or complete the form as instructed.

6. Communicating with Instructors

• Use the Messages or Discussion Forum sections within the course to communicate.
• Send your questions directly to your professors or teaching assistants through these tools.

7. Help and Support

• If you experience technical issues, email:
  support@livingwater.education
• For academic questions, contact your course teaching assistants via the forum or messaging system.